This Shipping Policy outlines the shipping methods, processing times, delivery estimates, and shipping costs for orders placed through celestastore.shop.

CELESTA STORE ships orders to customers within the United Kingdom.

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Key Shipping Overview

Delivery estimates are provided for guidance and may vary due to circumstances outside our reasonable control.

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1. Order Processing & Handling Time

Orders are normally processed within 1 business day, Monday through Friday, excluding UK public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.

Orders placed during weekends or UK public holidays will generally begin processing on the next business day.

Please note that processing time is separate from carrier transit time.

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2. Delivery Timeframes & Shipping Costs

We currently ship to addresses within the United Kingdom.

Standard Shipping

Shipping Cost: FREE

Estimated Delivery Time

Our estimated total delivery time is:

5–7 business days

This includes approximately:

• 1 business day for order processing and handling; and
• Carrier transit time following dispatch.

Delivery timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary because of carrier delays, severe weather, peak seasonal periods, public holidays, incorrect or incomplete addresses, or other circumstances outside our reasonable control.

We will take reasonable steps to ensure orders are dispatched within the stated processing period.

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3. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking information where available.

You can use the tracking link or tracking number provided in that email to monitor your delivery.

Please allow up to 24 hours after dispatch for tracking information to appear or update in the carrier's system.

Tracking updates may occasionally be delayed while the carrier moves the package between facilities.

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4. Shipping Address Accuracy

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please carefully check your:

• Full name;
• House or building number;
• Street name;
• City/town;
• Postcode; and
• Apartment, flat, unit, or other relevant address information.

If you notice an error in your shipping address, please contact us as soon as possible at:

support@celestastore.shop

We will make reasonable efforts to update the address before the order is dispatched.

However, we cannot guarantee that an address change will be possible after an order has entered the fulfilment or dispatch process.

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5. Failed or Undeliverable Deliveries

If a delivery cannot be completed because of an incorrect or incomplete address provided by the customer, refusal to accept delivery, or another circumstance attributable to the customer, please contact us at:

support@celestastore.shop

We will review the circumstances and determine the appropriate next steps.

Additional delivery charges may apply where a new delivery is requested and where permitted by applicable law.

Nothing in this section limits any statutory consumer rights you may have.

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6. Damaged Packages or Products

If your package arrives visibly damaged, please retain the packaging and contact us as soon as reasonably possible.

If the product itself has been damaged, please contact:

support@celestastore.shop

Please provide:

• Your order number;
• A description of the damage;
• Photographs of the product;
• Photographs of the packaging; and
• A photograph of the shipping label, where available.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable UK consumer law.

Your statutory rights are not affected by any reporting timeframe stated in this policy.

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7. Lost, Missing, or Delayed Packages

If your order appears to be delayed, please first check the tracking information provided in your shipping confirmation email.

If tracking shows that your package has been delivered but you have not received it, please:

1. Check around your property and any designated safe place.
2. Check whether a neighbour accepted the package.
3. Check any delivery notification provided by the carrier.
4. Contact us at 

   support@celestastore.shop

   if the package still cannot be located.

If an order appears to have been lost during transit, we may contact the carrier to investigate the delivery.

We will work with you to resolve confirmed lost or undelivered shipments in accordance with applicable UK law and your consumer rights.

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8. Delivery Delays

Although we aim to meet our estimated delivery times, delays may occasionally occur.

Potential causes include:

• Carrier operational delays;
• Severe weather;
• Public holidays;
• Peak seasonal demand;
• Transportation disruptions;
• Incorrect or incomplete delivery information;
• Customs or regulatory issues where applicable; or
• Other circumstances beyond our reasonable control.

If we become aware of a significant delivery problem affecting your order, we will take reasonable steps to assist you.

Where applicable, your statutory rights relating to delayed or non-delivered goods remain unaffected.

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9. Delivery to the United Kingdom

We currently offer shipping within the United Kingdom.

Unless otherwise stated on a product page or at checkout, the shipping rates and delivery estimates described in this policy apply to standard UK deliveries.

If certain products or locations have different delivery restrictions, charges, or estimated delivery times, those details will be displayed before you complete your purchase where applicable.

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10. Shipping Charges

Shipping charges are displayed in British Pounds Sterling (GBP).

Standard UK Shipping: FREE

Any applicable shipping charge will be shown during checkout before you place your order.

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11. Contact Information

Legal Business Name: CELESTA STORE

Website: celestastore.shop

Email:   support@celestastore.shop

Phone: +44 161 485 2468

Business Address:
65 Granby Row
Manchester M1 7AP
United Kingdom

Customer Support Hours:
Monday–Friday