Refund policy
This Return & Refund Policy applies to purchases made through CELESTA STORE (“we”, “us”, “our”).
We sell mobile accessories including phone cases, chargers, cables, MagSafe accessories, screen protection and related products.
We want you to be happy with your purchase. If you need to cancel an order, return an item, or report a damaged, defective or incorrect product, please contact us using the details below.
This policy does not affect any statutory rights you have under applicable UK consumer law.
1. Your Right to Cancel
If you purchase products from CELESTA STORE online as a consumer, you generally have the right to cancel your purchase within 14 calendar days after receiving the goods, without giving a reason, subject to applicable legal exceptions.
If you wish to cancel your order, please contact us clearly stating that you wish to cancel.
You can contact us at:
Email: support@celestastore.shop
After notifying us of your cancellation, you generally have a further 14 calendar days to return the goods.
2. Our Additional 30-Day Return Policy
In addition to your statutory cancellation rights, CELESTA STORE may offer an additional return period of up to 30 days from delivery for eligible change-of-mind returns.
For an additional 30-day return, the product should generally be:
- Unused
- In its original condition
- Free from damage caused by use
- Returned with its original packaging where reasonably possible
- Returned with all included accessories, cables, manuals and components where applicable
This additional return policy does not restrict your statutory rights concerning faulty, defective, incorrectly supplied or misdescribed goods.
3. Mobile Accessories and Non-Returnable Products
Some products may be excluded from change-of-mind cancellation where an applicable legal exception applies.
This may include:
- Personalised or custom-made products
- Products made specifically to a customer's specifications
- Sealed products that cannot be returned for health or hygiene reasons once opened, where the legal exception applies
- Other products where a statutory exception applies
Any exclusion will only apply where permitted by applicable law.
Your statutory rights for faulty, defective, damaged or incorrectly described products are not affected.
4. Damaged, Defective or Incorrect Items
Please check your order when it arrives.
If you receive an item that is:
- Damaged
- Defective
- Incorrect
- Missing parts or accessories
- Significantly different from the product description
please contact us as soon as reasonably possible.
Please provide:
- Your order number
- Product name
- Description of the issue
- Photos or videos of the product, packaging and shipping label where appropriate
We may request additional information to help us assess the problem.
Where an item is confirmed to be faulty, defective, damaged before delivery or incorrectly supplied, we will provide the remedy required by applicable law. This may include a repair, replacement, refund or another appropriate remedy.
5. Return Shipping Costs
Change-of-Mind Returns
For a statutory change-of-mind cancellation, the customer will normally be responsible for the direct cost of returning the product, where we informed you of this obligation before the purchase.
For our additional 30-day commercial return policy, the customer is normally responsible for return shipping unless we state otherwise.
We recommend using a tracked shipping service and keeping your proof of postage.
Faulty or Incorrect Products
If the product is confirmed to be faulty, defective, damaged or incorrectly supplied, CELESTA STORE will cover reasonable return shipping costs where required by law.
6. Refunds
When you cancel an eligible order under your statutory cancellation rights, we will refund the applicable payments in accordance with UK law.
This generally includes:
- The purchase price of the returned goods; and
- The cost of the least expensive standard delivery option available at the time of purchase.
If you selected a more expensive delivery method, we generally only need to refund the cost of the standard delivery option.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
We do not charge a restocking fee.
Where permitted by law, we may wait until the goods have been returned or you have provided evidence that they have been sent back before processing the refund.
7. Refunds for Faulty Products
If your mobile accessory is confirmed to be faulty or defective, CELESTA STORE will provide the remedy required by applicable UK consumer law.
Depending on the circumstances, this may include:
- A repair
- A replacement
- A refund
- Another appropriate remedy
We will not restrict your statutory consumer rights through this policy.
8. How to Request a Return
Step 1 — Contact Us
Email:
Please include your order number and explain whether you are:
- Cancelling your order under your statutory cancellation right
- Requesting a return under our additional 30-day policy
- Reporting a damaged or defective product
- Reporting an incorrect product
Step 2 — Receive Return Instructions
Our customer service team will provide the appropriate return instructions.
Please do not send products to an address found elsewhere on the internet. Use the return instructions provided by CELESTA STORE.
Step 3 — Pack Your Product
Where reasonably possible, securely package the product with:
- Original packaging
- Accessories
- Cables
- Manuals
- Other items supplied with the product
Step 4 — Send the Product
For statutory cancellations, products should generally be returned within 14 calendar days after notifying us of the cancellation.
Please keep your tracking information and proof of postage until your return has been processed.
9. Return Address
Please contact CELESTA STORE before sending a return so that we can provide the correct return address and instructions.
CELESTA STORE Returns
Celesta Returns
65 Granby Row
Manchester M1 7AP
United Kingdom
10. Inspection and Refund Processing
Returned products may be inspected when received.
Customers may handle products as reasonably necessary to determine their nature, characteristics and functionality, similar to how they could inspect products in a shop.
Where permitted by law, a refund may be reduced if the product has been handled beyond what is reasonably necessary and that handling has reduced its value.
For statutory cancellations, refunds will be processed within the period required by applicable UK law. GOV.UK currently states that businesses must generally refund within 14 days of receiving the returned goods, subject to the applicable rules.
Your bank or payment provider may take additional time to make the funds available.
11. Exchanges
CELESTA STORE does not currently offer direct exchanges unless otherwise stated for a particular product.
If you require a different product, colour or model, you may return the original product where eligible and place a new order.
New orders are subject to current prices and product availability.
12. Compatibility of Mobile Accessories
Customers are responsible for checking product compatibility before purchasing where compatibility information is provided.
For example, please check:
- Your phone model
- Device generation
- Charging compatibility
- Connector type
- MagSafe compatibility
- Case size and model
If you believe a product was incorrectly described or supplied, please contact us so we can investigate.
13. Your Consumer Rights
Nothing in this Return & Refund Policy excludes, restricts or limits your statutory rights under applicable UK consumer law.
Products sold by CELESTA STORE must comply with applicable legal requirements, including requirements concerning satisfactory quality, conformity with description and fitness for purpose.
If a product is faulty, defective, not as described or otherwise does not meet applicable legal requirements, you may have additional rights.
14. Contact Information
Legal Business Name: CELESTA STORE
Website: celestastore.shop
Customer Support Email: support@celestastore.shop
Customer Support Phone: +44 161 485 2468
Customer Support Hours: Monday–Friday
Return Address:
65 Granby Row
Manchester M1 7AP
United Kingdom