Legal notice

CELESTA STORE ("Celesta Store," "we," "us," or "our") is dedicated to providing clear, accessible, and responsive support for all users and customers of celestastore.shop (the "Site").

This page outlines our official contact methods, customer support hours, and response-time estimates for customer enquiries.

For the purposes of this page, "Business Day" means Monday through Friday, excluding UK public holidays.

1. Official Contact Methods

For enquiries regarding orders, products, shipping, returns, refunds, privacy requests, or general customer support, you may contact us through the following channels:

2. Customer Support Hours and Expectations

Customer support is provided during our regular business hours. Messages received outside those hours will generally be handled on the next Business Day.

  • Business Hours: Monday through Friday, 9:00 AM to 5:00 PM UK time, excluding UK public holidays.
  • Email Response Time: We strive to respond to most email enquiries within one Business Day. Enquiries submitted outside business hours, over weekends, or during public holidays will generally be addressed on the next Business Day.
  • Phone Support: If we are unable to answer your call, please leave a voicemail including your name, order number (if applicable), and callback number so our team can return your call.

3. Order-Related Enquiries

To help us process your enquiry as quickly as possible, please include the following information when contacting us about an existing order:

  • Full name used at checkout;
  • Order number, e.g. #1001;
  • Email address associated with the order;
  • Clear description of the issue or question; and
  • Photos of the item, packaging, and shipping label where applicable, especially for damaged, defective, or incorrect shipments.

Providing complete information can help us investigate and resolve your enquiry more efficiently.

Please do not include complete payment card numbers, passwords, or other unnecessary sensitive information in your message.

4. Legal, Privacy, and Official Notices

Legal notices, privacy-rights requests, intellectual-property notices, or other formal communications should be directed to:

support@celestastore.shop

Please use a clear subject line, such as:

  • Privacy Request
  • Legal Notice
  • Intellectual Property Notice
  • Formal Complaint

Formal postal correspondence may be sent to:

CELESTA STORE
65 Granby Row
Manchester M1 7AP
United Kingdom

Nothing in this Contact & Customer Support Policy limits or excludes any rights you may have under applicable consumer protection or data protection laws.

5. Contact Information

  • Store Name: CELESTA STORE
  • Email: support@celestastore.shop
  • Website: celestastore.shop
  • Phone: [YOUR PHONE NUMBER]
  • Business Address: 65 Granby Row, Manchester M1 7AP, United Kingdom
  • Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM UK time, excluding UK public holidays.